Widen Collective Status

Insights Performance Issue

Investigating - We’ve identified the issue causing performance degradation in the Insights application for some customers and are actively working on resolving the issue.
Aug 11, 16:02 CDT

API (REST v2) Operational

Assets & Templates Degraded Performance

Embed/Share Links Operational

Portals Operational

Workflow Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Widen Collective Monthly Maintenance Aug 27, 20:00-23:00 CDT

On August 27, 2020, between 8 p.m. - 10:59 p.m. CT (UTC-5h), your site will be unavailable for approximately 30-60 minutes for security maintenance.
Posted on Aug 7, 08:30 CDT

System Metrics Month Week Day

API (REST v2) Response Times

Fetching

Past Incidents

Aug 11, 2020

Unresolved incident: Insights Performance Issue.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

Asset previews and download delays issue.

Resolved - We've resolved the issue causing longer than usual processing times for some image formats, such as PSD, and AI formats. Contact support@widen.com if you continue to experience any ongoing issues.
Aug 4, 13:14 CDT

Identified - We're currently experiencing longer than usual processing times for some image formats, such as PSD, and AI formats.
Aug 4, 12:29 CDT

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

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