Widen Collective Status

All Systems Operational

API (REST v2) Operational

Assets & Templates Operational

Embed/Share Links Operational

Portals Operational

Workflow Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Widen Collective Monthly Maintenance Jan 28, 20:00-23:00 CST

On January 28, 2021, between 8 p.m. - 10:59 p.m. CT (January 29 from 3 a.m. - 5:59 a.m. CET), your site will be unavailable for approximately 30-60 minutes for security maintenance.
Posted on Jan 14, 08:57 CST

System Metrics Month Week Day

API (REST v2) Response Times

Fetching

Past Incidents

Jan 23, 2021

No incidents reported today.

Jan 22, 2021

Collective Simple One-Way SSO Issue

Resolved - At 11:15 AM CT (6:41 PM CET) we identified an issue within our authentication service that was affecting Simple One-Way SSO logins that occurred between 11:13 AM CT (6:13 PM CET) and 11:20 AM CT (6:20 PM CET). Users attempting to log in may have received errors when logging in, loading avatars, or loading customer logos. This issue has been resolved. Please contact Customer Support for help on Widen Connect if you continue to experience any ongoing issues.
Jan 22, 11:00 CST

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

Portals availability issue.

Postmortem - Read details
Jan 14, 16:23 CST

Resolved - We have resolved the issue of availability of Portals. Contact Customer Support for help on Widen Connect if you continue to experience any ongoing issues.
Jan 13, 10:02 CST

Monitoring - We’ve resolved the recent reported issue and are monitoring to ensure stability.
Jan 13, 09:08 CST

Identified - We’ve identified the issue affecting the availability of Portals and are actively working on resolving the issue.
Jan 13, 08:45 CST

Investigating - We're aware of an issue affecting the availability of Portals and are actively investigating.
Jan 13, 08:33 CST

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.