In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:00 CST
Scheduled - On November 25, 2020, between 8 p.m. - 10:59 p.m. CT (November 26 from 3 a.m. - 5:59 a.m. CET), your site will be unavailable for approximately 30-60 minutes for security maintenance.
Identified - We've identified the issue causing a delay for new analytics events in Insights and are actively working with our upstream provider to resolve this issue. We will continue to provide updates as we have them.
Nov 25, 13:24 CST
Investigating - We're aware of an issue causing a delay for new analytics events in Insights and are actively investigating.
Nov 25, 12:31 CST
Update - We are continuing to experience degraded performance in the API (v2) and are actively working with our upstream provider to resolve this issue. We will continue to provide updates as we have them.
Nov 25, 14:04 CST
Identified - We've identified higher than normal latency issues and network routing issues causing degraded performance for the API (v2) and are actively working on resolving the issue.
Nov 25, 10:48 CST
API (REST v2) ? Degraded Performance
Assets & Templates ? Under Maintenance
Embed/Share Links ? Operational
Portals ? Operational
Workflow ? Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API (REST v2) Response Times
Fetching
Past Incidents
Nov 25, 2020

Unresolved incidents: Widen Collective Monthly Maintenance, Insights degraded performance issue., API (v2) degraded performance issue..

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020
Resolved - We’ve resolved the issue causing degraded performance for some sites. Contact Customer Support for help on Widen Connect if you continue to experience any ongoing issues.
Nov 17, 10:06 CST
Monitoring - We’ve resolved the recent reported issue and are monitoring to ensure stability.
Nov 16, 20:19 CST
Update - We will be rolling out a fix to our production environments at 8 PM CT(3 AM CET) to resolve the issue causing degraded performance for some customers. We do not anticipate any downtime during this fix but users could be logged out while environments are updated.
Nov 16, 16:42 CST
Identified - We’ve identified the issue causing degraded performance for some sites and are actively working on resolving the issue.
Nov 16, 14:34 CST
Update - We continue to investigate an issue causing degraded performance for some sites.
Nov 16, 14:03 CST
Investigating - We're aware of an issue causing degraded performance for some sites and are actively investigating.
Nov 16, 12:54 CST
Nov 16, 2020
Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.