Widen Collective Status

All Systems Operational

API (REST v2) Operational

Assets & Templates Operational

Embed/Share Links Operational

Portals Operational

Workflow Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Widen Collective Monthly Maintenance Jul 23, 20:00-23:00 CDT

On July 23, 2020, between 8 p.m. - 10:59 p.m. CT (UTC-5h), your site will be unavailable for approximately 30-60 minutes for security maintenance.
Posted on Jul 9, 14:08 CDT

System Metrics Month Week Day

API (REST v2) Response Times

Fetching

Past Incidents

Jul 10, 2020

No incidents reported today.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

Insights performance issue.

Resolved - We've resolved the issue causing performance degradation in the Insights application for some customers. Contact support@widen.com if you continue to experience any ongoing issues.
Jul 7, 13:40 CDT

Monitoring - We’ve resolved the recent reported issue and are monitoring to ensure stability.
Jul 7, 11:12 CDT

Identified - We’ve identified the issue causing performance degradation in the Insights application for some customers and are actively working on resolving the issue.
Jul 7, 10:53 CDT

Investigating - We're aware of an issue causing performance degradation in the Insights application for some customers and are actively investigating.
Jul 7, 10:36 CDT

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

Collective search issue.

Resolved - We’ve resolved the issue causing degraded performance within Widen Collective for some customers. Contact support@widen.com if you continue to experience any ongoing issues.
Jul 2, 15:00 CDT

Monitoring - We’ve resolved the recent reported issue causing degraded performance within Widen Collective for some customers, and we’re monitoring to ensure stability.
Jul 2, 11:30 CDT

Identified - We’ve identified the issue causing degraded performance within Widen Collective for some customers, and we’re actively working on resolving it.
Jul 2, 11:14 CDT

Investigating - We’re aware of an issue causing degraded performance within Widen Collective for some customers and are actively investigating.
Jul 2, 11:08 CDT

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

Collective Simple One-Way SSO Issue

Resolved - At 4:00 PM CT (UTC-5h) we identified an issue that affected Simple One-Way SSO users created between June 25, 2020, at 10:54 AM CT (UTC-5h) until June 29, 2020, at 6:00 PM CT (UTC-5h). These newly created user accounts were left in a broken state and may have experienced problems interacting with the Widen Collective where authentication is required. We've resolved this issue for all affected user accounts and implemented a fix to correct this issue for newly created users. Contact support@widen.com if you continue to experience any ongoing issues.
Jun 29, 18:36 CDT

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

Collective page load performance issue.

Resolved - We’ve resolved the issue affecting Insights, collection, and order page load performance for some Collective customers. Contact support@widen.com if you continue to experience any ongoing issues.
Jun 26, 17:47 CDT

Monitoring - We’ve resolved the recent reported issue and are monitoring to ensure stability.
Jun 26, 16:51 CDT

Identified - We’ve identified the issue affecting Insights, collection, and order page load performance for some Collective customers and are actively working on resolving the issue.
Jun 26, 15:32 CDT

Investigating - We're aware of an issue affecting collection and order page load performance for some Collective customers and are actively investigating.
Jun 26, 14:17 CDT