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API (REST v2) Response Times
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Past Incidents
Dec 14, 2019
No incidents reported today.
Dec 13, 2019
No incidents reported.
Dec 12, 2019
Resolved -
We’ve resolved the issue causing a delay in displaying category updates in your search results. Contact support@widen.com if you continue to experience any ongoing issues.
Dec 12, 18:07 CST
Dec 12, 18:07 CST
Monitoring -
We’ve resolved the recent reported issue delaying category updates in search results. Updates that occurred during this issue may not be represented in search and we are working to repair the affected search data and continuing to monitor to ensure stability.
Dec 12, 16:30 CST
Dec 12, 16:30 CST
Update -
We’ve resolved the recent reported issue where there was a delay in displaying assets and metadata in search results. We are investigating an issue causing a delay in displaying category updates in your search results, and we’re actively working on resolving it.
Dec 12, 15:40 CST
Dec 12, 15:40 CST
Update -
We continue working to resolve the delay in assets and metadata from updating in search results.
Dec 12, 14:47 CST
Dec 12, 14:47 CST
Identified -
We’ve identified the issue that delays new assets and metadata from displaying in search results, and we’re actively working on resolving it.
Dec 12, 12:43 CST
Dec 12, 12:43 CST
Investigating -
We’re currently investigating an issue with a delay in displaying new assets and metadata in your search results. Rest assured, your changes have been added and will display in search results shortly.
Dec 12, 12:18 CST
Dec 12, 12:18 CST
Dec 11, 2019
Resolved -
We’ve resolved the issue causing batch edits to intermittently fail for some customers. Contact support@widen.com if you continue to experience any ongoing issues.
Dec 11, 07:50 CST
Dec 11, 07:50 CST
Monitoring -
We’ve fixed the issue that causes batch edits to intermittently fail. The fix will be deployed to all sites from 7 p.m. - 10 p.m. (UTC-6h) on December 10, 2019. During this time, your site will be unavailable for approximately 10 minutes.
Dec 10, 13:24 CST
Dec 10, 13:24 CST
Identified -
We’ve identified an issue causing batch edits to intermittently fail for some customers and we’re actively working to resolve this issue.
Dec 10, 10:41 CST
Dec 10, 10:41 CST
Dec 9, 2019
Resolved -
We've resolved the recent reported issue and have finished repairing the affected search data. Contact support@widen.com if you continue to experience any ongoing issues.
Dec 9, 12:08 CST
Dec 9, 12:08 CST
Monitoring -
We’ve resolved the recent reported issue delaying category and batch edit updates from displaying in search results. Updates that occurred during this issue may not be represented in search and we are working to repair the affected search data and continuing to monitor to ensure stability.
Dec 9, 11:02 CST
Dec 9, 11:02 CST
Identified -
We’ve identified the issue delaying category and batch edit updates from displaying in search results, and we’re actively working on resolving it.
Dec 9, 09:54 CST
Dec 9, 09:54 CST
Update -
We're continuing to investigate a delay in displaying category updates in your search results. During this investigation we've identified a delay in batch edit updates and our engineers are actively investigating.
Dec 9, 08:44 CST
Dec 9, 08:44 CST
Investigating -
We’re currently investigating an issue with a delay in displaying category updates in your search results. Rest assured, your changes have been added and will display in search results shortly.
Dec 9, 07:21 CST
Dec 9, 07:21 CST
Dec 8, 2019
No incidents reported.
Dec 7, 2019
Resolved -
We’ve resolved the issue that delays displaying new assets and metadata in search results. Contact support@widen.com if you continue to experience any ongoing issues.
Dec 7, 14:25 CST
Dec 7, 14:25 CST
Monitoring -
We’ve resolved the recent reported issue where there was a delay in displaying assets and metadata in search results, and we’re monitoring to ensure stability.
Dec 6, 18:56 CST
Dec 6, 18:56 CST
Identified -
We’ve identified the issue that delays new assets and metadata from displaying in search results, and we’re actively working on resolving it.
Dec 6, 18:41 CST
Dec 6, 18:41 CST
Investigating -
We’re currently investigating an issue with a delay in displaying new assets and metadata in your search results. Rest assured, your changes have been added and will display in search results shortly.
Dec 6, 17:57 CST
Dec 6, 17:57 CST
Dec 5, 2019
No incidents reported.
Dec 4, 2019
No incidents reported.
Dec 3, 2019
No incidents reported.
Dec 2, 2019
Resolved -
We’ve resolved the issue causing longer than usual processing times for some image formats, such as Camera RAW, PSD, and AI formats. Contact support@widen.com if you continue to experience any ongoing issues.
Dec 2, 22:56 CST
Dec 2, 22:56 CST
Identified -
We're currently experiencing longer than usual processing times for some image formats, such as Camera RAW, PSD, and AI formats.
Dec 2, 14:40 CST
Dec 2, 14:40 CST
Dec 1, 2019
No incidents reported.
Nov 30, 2019
No incidents reported.