Acquia DAM Search Issue

Incident Report for Acquia DAM

Postmortem

Overview

On January 29th, 2024, our engineers were alerted to delays in metadata edits and uploads being reflected in search. They quickly identified the issue and it was resolved soon after.

Root Cause

An extremely large amount of work was generated within a couple of minutes, causing delays for other work.

What We're Doing?

We're investigating ways to reduce the impact of these spikes on other work.

Posted Feb 02, 2024 - 15:40 CST

Resolved

We’ve resolved the issue that delays displaying new assets and metadata in search results. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.

Posted Jan 29, 2024 - 06:54 CST

Monitoring

We’ve resolved the recent reported issue where there was a delay in displaying assets and metadata in search results, and we’re monitoring to ensure stability.

Posted Jan 29, 2024 - 06:06 CST

Identified

We’ve identified the issue that delays new assets and metadata from displaying in search results, and we’re actively working on resolving it.

Posted Jan 29, 2024 - 06:01 CST

Investigating

We’re currently investigating an issue with a delay in displaying new assets and metadata in your search results. Rest assured, your changes have been added and will display in search results shortly.

Posted Jan 29, 2024 - 05:42 CST

This incident affected: API (REST v2), Assets & Templates, Portals, and Workflow.