Acquia DAM Search Issue

Incident Report for Acquia DAM

Postmortem

Overview

On May 11th, we were alerted that there were delays in uploads and metadata changes appearing in search. Once alerted we were quickly able to identify the cause and resolve the issue.

Root Cause

A large amount of work sustained over the course of a few hours.

What we're doing?

We are continuing to work on large architectural changes to the impacted and supporting systems, and have implemented a number optimizations. Additional optimizations are underway to ensure stability and improve performance.

Posted May 17, 2023 - 15:51 CDT

Resolved

We’ve resolved the issue that delays displaying new assets and metadata in search results. Contact Customer Support for help on Widen Connect if you continue to experience any ongoing issues.

Posted May 11, 2023 - 14:55 CDT

Monitoring

We’ve resolved the recent reported issue where there was a delay in displaying assets and metadata in search results, and we’re monitoring to ensure stability.

Posted May 11, 2023 - 09:55 CDT

Identified

We’ve identified the issue that delays new assets and metadata from displaying in search results, and we’re actively working on resolving it.

Posted May 11, 2023 - 09:09 CDT

Investigating

We’re currently investigating an issue with a delay in displaying new assets and metadata in your search results. Rest assured, your changes have been added and will display in search results shortly.

Posted May 11, 2023 - 08:27 CDT

This incident affected: Assets & Templates.