Acquia DAM Search Issue

Incident Report for Acquia DAM

Postmortem

Overview

On June 5th we were alerted to a delay in assets, metadata and categories appearing in search. We resolved the incident as quickly as possible by making a number of configuration updates.

Root Cause

Our investigation found that an extremely large amount of work came in very quickly, which caused a backup to form.

What We're Doing?

We are continuing to work on improving the resiliency of the impacted system.

Posted Jun 08, 2023 - 15:31 CDT

Resolved

We’ve resolved the issue that delays displaying new assets, metadata and categories in search results. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.

Posted Jun 05, 2023 - 14:00 CDT

Monitoring

We’ve resolved the recent reported issue where there was a delay in displaying assets, metadata and categories in search results, and we’re monitoring to ensure stability.

Posted Jun 05, 2023 - 12:17 CDT

Identified

We’ve identified the issue that delays new assets, metadata and categories from displaying in search results, and we’re actively working on resolving it.

Posted Jun 05, 2023 - 11:08 CDT

Investigating

We’re currently investigating an issue with a delay in displaying new assets, metadata and categories in your search results. Rest assured, your changes have been added and will display in search results shortly.

Posted Jun 05, 2023 - 10:07 CDT

This incident affected: Assets & Templates.