On November 25, 2020, at 4:36 AM CT (11:30 AM CET) we were alerted of increased errors from an upstream service provider that delivers analytics events to the Collective suite used in the Insights application and began investigating with our service provider. At this time these errors were not causing issues for the Collective suite. After further investigation, we’ve found that between November 25, 2020, at 9:30 AM CT (4:30 PM CET) and 10:30 PM CT (5:30 AM CET on November 26, 2020) intermittent analytics events had failed. We were able to recover some analytics events and our engineers are currently investigating the feasibility of recovering additional events. These additional analytics events include portal views, video activity from portals, logins to the Assets application, and uploads via the new upload experience & API v2 that occurred during this incident.
Increased API Error Rates from an upstream service provider.
Our engineers were able to restore analytics events for user activity within the Assets application and we are continuing to review the feasibility of recovering additional events.